Finally, got rid of the LCD Digital Photo frame. Filed a claim with the Small Claims Tribunal. The Registrar had this for the company: It does not matter what is the warranty policy, what matters is that she sold me a non-working product. In the end, we settled on 50% of the product cost to be refunded to me. It's not a lot but it feels good to let these people know that they cannot ride roughshod over us consumers.
The lady boss had the misconception that consumers had to pay $50 to file a claim. She was wrong, it's only $10 and $5 to retrieve the company profile document. I think after this experience, she will not be so cocky. To think that she called me "fortunate" to have bought a faulty product. Now I wonder who's the lucky one.
She is really "lucky" to have met me. Ha ...
History:
Beware of non-branded LCD photo frames (I bought a lemon)
Tuesday, April 08, 2008
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