The time of appointment was set at 6:30pm, at 10am in the morning, the Spa called us to bring forward the appointment. We readily agreed to this last minute arrangement but were slightly late as we had to finish our home chores.
The environment has very "Bali" feel with the essential oil frangance in the air. We were led to a waiting area which overlooks the hotel's swimming pool. The view and mood was good. The mood however was dampened when the consultant came to us and attempted to cut short our 1.5hr body scrub + massage session to 1hr body massage and arrange the remaining 0.5hr body scrub on another day. Reason given was that we were late and they need the room for the next appointment. *What is this?* Then, she left DC and me there feeling bewildered while she prepared the room. Fortunately, the consultant came back shortly and claimed that she has found another room for the next couple and we could stick to the original treatments. *That's better!*
The session was actually very relaxing. This is the first time DC and I tried hot stones massage and both of us like it very much! The shower room was a very open and an outdoor one (Yes, the type we were looking for!). The roof was barely covered, Lift up our heads and we can see the Conrad hotel... Too bad we didn't have the chance to soak in the bath tub, it'll be nice if we could do that. :)
After the session, there weren't very much sales talk which was good. Probably, because they have more than enough of "Ang Mo" customers to entertain us. We were glad to just pay and go. While paying up, we saw that the cashier had this weird look on her face and kept repeating the numbers "118.8" to the consultant but the consultant was indifferent to the cashier's words.
Anyway, we can't remember exactly how much the session cost but it turned out we were overcharged 80 cents. They also didn't bother or offer to reverse the transaction. Forget it, since we were rushing off to catch a movie but thumbs down for this. Well, hopefully the next spa will be better ... till now, not one has worth us putting in money for the long term.
Read our previous Spa experiences:
The Garden Spa
The Ultimate Spa
Matahari Spa
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